Comcast, Do You really think a name change will do it?

So, these days I have a cable internet connection, the last month or so its been intermittently quite slow… so I do the ordeal of calling comcast…. now called xfinity… because well, we aren’t smart enough to realize its still the same company with the same crap customer service.

Here is a link to a story about how most folks in the know are poking fun at what a joke it is. The name change was taunted by blogs and now Time has taken the mocking one step further, placing it at number one on a list of the “top ten worst corporate name changes” (even worse than Syfy!) even though technically Comcast isn’t changing their name. “Xfinity is infinite potential,”

Comcast executive David Watson tells Time:

“Comcast hopes the new moniker will help customers forget the high prices and poor customer service for which it has been criticized in the past.” Hmmmm, changing the name and not the quality of the service totally works for me. I have already forgotten why I started writing this!

He totally earns the category, Yes, you are an asshole! Seriously I’m a month in and 3 different service guys, 100% lack of follow up and at LEAST 5+ min on the phone (every time) navigating through insanely annoying and never ending phone trees before I even get to be put on HOLD for a level one tech.. who then wants me to disconnect everything and run through the same bullshit tests I have done before… when the problem is CLEARLY happening before it even gets into my place….or hmmmm… why would all the neighbors be having the same issue.

So, now I just go … “why yes I have now bypassed the router and plugged the computer directly into the connection, no, no change… now what would you like me to do” while sitting there in reality playing a video game and telling the service tech the proper answer on her list of questions to get to someone that knows more than they do, not that it has done much good up to this point regardless! Comcast you Xsuck!!!!!